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USMBOK™: USM0XX
Knowledge Domains
A Knowledge Domain (KD) represents a major role or responsibility within a service provider organization.
USMBOK Knowledge Domains :
The USMBOK offers seven major knowledge domains, or roles:
- Service Customer Management;
- Service Fulfillment Management;
- Service Quality Management;
- Service Delivery Management;
- Service Operations Management;
- Service Infrastructure Management;
- Service Value Management.
The seven roles span the customer or business facing responsibilities (Service Customer Management), through to the management of technology, facilities, operations and processes (Service Infrastructure Management).
Quick Links
Large Map of USMBOK Knowledge Domains and AreasBest Practice Statement Library
Key Performance Measure Library
Each Knowledge Domain contains as many as six 'knowledge areas' or skills or competencies required to perform the role. Additional information on each knowledge domain and its knowledge areas may be accessed using the menu to the left.
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