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USMBOK™: USM350
Performance Management
Being busy is not the same as producing results. The ‘performance management’ knowledge area is responsible for ensure that goals are consistently being met in an efficient manner. Performance management focuses on the performance of the organization, a department, the processes and activities to build, employees, and the infrastructure required to provide and support services.
Performance management is the systematic process by which a service provider organization involves its employees, as individuals and members of a group, in improving the efficiency of how activities are completed in the accomplishment of the mission and stated goals.
Performance management is the ‘quality control’ element of the quality management system and involves a continuous monitoring of predetermined quality measures or control objectives.
Charter Statement:
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To ensure that the organization and all of its functional elements (processes, departments, teams, employees, systems, infrastructure) are working together in an optimum fashion to achieve the results desired by the organization.
Performance Management Quick Links
Best PracticesKey Performance Measures
Additional information on this topic is included in the Guide to the USMBOK and supporting reference materials.
Key Objectives
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The following key objectives are just some of those commonly found within this topic's standard operating practices:
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Key Concepts
The following key concepts are just some of those commonly found within this topic's standard operating practices:
- Further information is available in the Guide to the USMBOK
Key Artifacts
The following key artifacts are just some of those commonly found within this topic's standard operating practices:
- Further information is available in the Guide to the USMBOK
Major Activities
The following major activities are representative of those commonly found within this topics's standard operating practices:
- Further information is available in the Guide to the USMBOK
More...
The USMBOK provides a significant amount of additional information on each element of the framework, including this area. The additional information includes:
Best Practices :
Best practices represents a technique or method that through experience and research has reliably led to a desirable level of operation. The USMBOK provides specific guidance on the 'best practices' required to design, implement and sustain an efficient and effective operation and offer these through a subscription based service, the
Best Practice Statement Library.
Key Performance Measures :
The efficiency and effectiveness of an operation is measured through its 'performance'. The Performance Management Framework (PMF) provides three levels or types of measures to help manage performance from the strategic, tactical and operational perspective.
The USMBOK provides specific guidance on these 'key performance measures' through a dedicated, subscription based service, the
Key Performance Measure Library.
Extensions:
An 'extension' is an approved additional relevant reference to the USMBOK and typically in the form of :
- A book or publication with an ISBN or similar reference;
- A website page or pages;
- A white paper;
- A personally penned article or report;
- A periodical article or newsletter item;
More information on the available extensions and how they may be accessed or contributions submitted can be found here:
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