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USMBOK™: USM360
Audit & Assessment Management
An assessment is generally self-imposed and performed for a variety of reasons, the most common of which is to gauge the operational performance of the organization or specific practice areas within the operations of the organization.
Audits are designed to help organizations achieve some sort of regulatory or accreditation mandate by satisfying (not necessarily exceeding) a MINIMUM performance level based upon an industry stated average in the form of an approved standard or reference model.
Assessments and audits both offer a formal, structured approach to reviewing and establishing the current quality and performance levels of an organization, and to many sound similar in their intentions. In fact there are major and distinct differences between the goals of each, as well as when and how they should be conducted, and by whom.
They may be used in combination to conduct ‘quality assurance’ or a product or service.
Charter Statement:
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To design and operate compatible assessment and audit processes that may be used to determine the capability of the service provider organization and the extent to which it is in conformant with predefined standards-based and regulatory compliance requirements.
Audit & Assessment Management Quick Links
Best PracticesKey Performance Measures
Additional information on this topic is included in the Guide to the USMBOK and supporting reference materials.
Key Objectives
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The following key objectives are just some of those commonly found within this topic's standard operating practices:
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Key Concepts
The following key concepts are just some of those commonly found within this topic's standard operating practices:
- Further information is available in the Guide to the USMBOK
Key Artifacts
The following key artifacts are just some of those commonly found within this topic's standard operating practices:
- Further information is available in the Guide to the USMBOK
Major Activities
The following major activities are representative of those commonly found within this topics's standard operating practices:
- Further information is available in the Guide to the USMBOK
More...
The USMBOK provides a significant amount of additional information on each element of the framework, including this area. The additional information includes:
Best Practices :
Best practices represents a technique or method that through experience and research has reliably led to a desirable level of operation. The USMBOK provides specific guidance on the 'best practices' required to design, implement and sustain an efficient and effective operation and offer these through a subscription based service, the
Best Practice Statement Library.
Key Performance Measures :
The efficiency and effectiveness of an operation is measured through its 'performance'. The Performance Management Framework (PMF) provides three levels or types of measures to help manage performance from the strategic, tactical and operational perspective.
The USMBOK provides specific guidance on these 'key performance measures' through a dedicated, subscription based service, the
Key Performance Measure Library.
Extensions:
An 'extension' is an approved additional relevant reference to the USMBOK and typically in the form of :
- A book or publication with an ISBN or similar reference;
- A website page or pages;
- A white paper;
- A personally penned article or report;
- A periodical article or newsletter item;
More information on the available extensions and how they may be accessed or contributions submitted can be found here:
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