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USMBOK™: USM650
Service Change Management
A “change” is a process of moving the state of a service configuration item (CI) or service asset from its current known state to another more desired state. Although a change is typically driven by the need to address a problematic event it is also often a consequence of the need to introduce a new CI. Apart from information regarding other changes it relies completely for input from external sources. A group of related changes is known as a ‘release’.
Change Management does not justify a change or obtain, it helps both by ensuring that the relevant information is collected and presented in a compelling manner.
Change is the single most important element or successful business management today. Change provides an opportunity to improve and is required to remain competitive in an increasingly aggressive market.
Change is a way to stay competitive and to grow and can be dealt with in three ways: by resisting, following, or leading.
Charter Statement:
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To provide a systematic approach to the implementation of changes to the approved service infrastructure environment and ensure changes are valid by relating them to a problem, an opportunity, or new requirement.
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To minimize the risk of failed or bad changes that interrupt or degrade service levels and to prevent unauthorized changes. To authorize and allocate resources to make changes and ensure changes are implemented cost effectively.
Service Change Management Quick Links
Best PracticesKey Performance Measures
Additional information on this topic is included in the Guide to the USMBOK and supporting reference materials.
Key Objectives
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The following key objectives are just some of those commonly found within this topic's standard operating practices:
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Key Concepts
The following key concepts are just some of those commonly found within this topic's standard operating practices:
- Further information is available in the Guide to the USMBOK
Key Artifacts
The following key artifacts are just some of those commonly found within this topic's standard operating practices:
- Further information is available in the Guide to the USMBOK
Major Activities
The following major activities are representative of those commonly found within this topics's standard operating practices:
- Further information is available in the Guide to the USMBOK
More...
The USMBOK provides a significant amount of additional information on each element of the framework, including this area. The additional information includes:
Best Practices :
Best practices represents a technique or method that through experience and research has reliably led to a desirable level of operation. The USMBOK provides specific guidance on the 'best practices' required to design, implement and sustain an efficient and effective operation and offer these through a subscription based service, the
Best Practice Statement Library.
Key Performance Measures :
The efficiency and effectiveness of an operation is measured through its 'performance'. The Performance Management Framework (PMF) provides three levels or types of measures to help manage performance from the strategic, tactical and operational perspective.
The USMBOK provides specific guidance on these 'key performance measures' through a dedicated, subscription based service, the
Key Performance Measure Library.
Extensions:
An 'extension' is an approved additional relevant reference to the USMBOK and typically in the form of :
- A book or publication with an ISBN or similar reference;
- A website page or pages;
- A white paper;
- A personally penned article or report;
- A periodical article or newsletter item;
More information on the available extensions and how they may be accessed or contributions submitted can be found here:
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