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Key Concepts
  • The Service Management System
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  • The Business Planning Framework
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  • USM0XX: Introduction to Knowledge Domains
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USMBOK™: Key Concepts

The Business Planning Framework (BPF)

Alignment Part II - Planning Framework

Consciously or otherwise, each organization has a business-planning framework against which all plans, activities, and responsibilities are planned and performance managed.

Alignment of the business and service provider activities requires them to agree on a common planning framework and a means by which their respective planning methods and planning cycles can be synchronized.

The Business Planning Framework (BPF) shown in the diagram above represents the seven-tier framework used within the USMBOK and elements found in some of the most commonly used approaches. The seven tiers include:

  • Vision and Philosophy statements;
  • Value statements;
  • Mission and Charter statements;
  • Status/situation analysis statement;
  • Objectives/goals;
  • Strategies;
  • Tactics.

The seven-tier planning framework is distributed across three organizational perspectives or ‘layers’:

  • The corporate/enterprise layer;
  • The specific line of business or business area layer;
  • The implementation and operation layer.
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