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The Universal Service Management Body of Knowledge (USMBOK™)
Key Performance Measures Library
The Key performance Library provides online, searchable access to measurements associated with all aspects of the USMBOK. Access is available by a fee based subscription.
Access the Key Performance Measure Library
A "key performance measure" is any used within a performance measurement framework to measure the efficiencies and effectiveness of the service management system. Typically performance measures are defined at three levels to provide visibility of progress against objectives, strategies, and tactical operations.
Good measures provide visibility and management control over the quality and cost of services, identify problems, and enable the opportunity for continuous improvement.
The key performance measures library provides access to 'best practice' styled performance measures, categorized by one of the seven types described in the USMBOK performance management framework:
Accessing the Library
The practice lifecycle supports the needs of a continuous improvement cycle and is easily integrated into a Lean Thinking, or similar quality management system.
Access the Best Practice Statement LibraryAccess the Key Performance Measure Library
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