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Primary Elements
  • The Service Management System
  • Service Management Areas of Expertise
  • The Operational Alignment Models
  • The Business Planning Framework
  • The Performance Management Framework
  • The Supporting Lifecycles
  • The Policy Framework
  • The Service Lifecycle
  • The Service Transaction Engine
  • The Governance Framework

Knowledge Domains
  • USM0XX: Introduction to Knowledge Domains
  • USM1XX: Service Customer Management
  • USM2XX: Service Fulfillment Management
  • USM3XX: Service Quality Management
  • USM4XX: Service Delivery Management
  • USM5XX: Service Operations Management
  • USM6XX: Service Infrastructure Management
  • USM7XX: Service Value Management

Useful Links
  • The USMBOK Home Page
  • USMBOK Knowledge Articles
  • Best Practice Statement Library
  • Key Performance Measure Library
  • Guide to USMBOK
  • USMBOK Discussion Forums
  • USMBOK Support Service Desk

The Universal Service Management Body of Knowledge (USMBOK™)

The USMBOK Service Support System

Access the USMBOK Service Support System


Service Management 101 provides complimentary support on the Universal Service Management Body of Knowledge (USMBOK) through a specialized area of its Service Support System.

Ask any Question on the USMBOK.

The Service Support Service provides the following services:

  • The opportunity to ask any question on the USMBOK;
  • The ability to store and browse past questions;
  • The ability to search USMBOK related knowledge articles;
  • Updates and news on USMBOK related items.

The USMBOK area of the Service Support service is provided on a complimentary basis in exchange for a registration and the opportunity to receive occasional information on USMBOK related items.

Those requiring more extensive support of their individual or organization-level service management initiatives should consider an annual support plan offered through the same service.

Accessing the Support Service

The USMBOK Service Support System can be accessed here:.

Access the USMBOK Service Support System
Review the Annual Support Plan Options


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